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Career |
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Imagine working for a fast growing company that is revolutionizing the consumer driven healthcare industry. Imagine being part of a dynamic team that values being ambitious, competitive, dedicated, resourceful, responsive, knowledgeable and friendly. Imagine bringing your personal best every single day and making an impact. |
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Can you imagine yourself here? |
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Lighthouse1 is a rapidly growing Software as a Service firm that delivers consumer driven healthcare administration solutions to the healthcare and employee benefits industry. Our mission is to empower our customers to dream bigger and help them realize their goals with innovative technology solutions and unparalleled service. |
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To achieve this, we must have the greatest team. |
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Your Career |
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Current open positions: |
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 Human Resources Director
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This is a responsible supervisory position that involves administering human resources policies, programs and practices: including planning, organizing, developing, implementing, coordinating, and directing. Duties include formulating policies and procedures for the Human Resources Department and recommending policies and practices to senior management. |
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■ Duties and Responsibilities |
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- Develops and administers an effective recruitment program.
- Prepares, recommends, and maintains records and procedures for controlling personnel transactions and reporting personnel data.
- Designs personnel forms and directs the maintenance of personnel records by all departments.
- Serves as EEO specialist.
- Proposes, publishes, and administers personnel policies.
- Conducts wage and salary surveys.
- Administers classification programs, which includes classifying and reclassifying positions, and writing job descriptions.
- Processes all new employees and all change-of-status forms.
- Maintains permanent personnel records.
- Provides public information such as verifying employment.
- Conducts orientation programs.
- Coordinates grievance panel nominations, hearings, and activities.
- Maintains affirmative action plan.
- Coordinates benefit program.
- Monitors unemployment claims and assists departments with appeals.
- Monitors performance appraisal programs.
- Coordinates risk management program.
- Coordinates safety programs.
- Monitors workers' compensation claims and coordinates work between employee and insurance carrier.
- Maintains complete attendance records.
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■ Core Requirements: |
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- General knowledge of the principles and practices of personnel administration
- Knowledge of sound techniques in all aspects of personnel management
- Knowledge of the organizations and operations of administrative programs
- Ability to develop long-term plans and programs and to evaluate work accomplishments
- Ability to apply and adapt practices and techniques to the special requirements of senior management
- Ability to establish and maintain effective relationships with other management staff, employees, and the general public
- Ability to present facts and recommendations effectively in oral and written form
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■ Qualifications: |
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- Eight (8) years' managerial and supervisory experience in public or private personnel management; OR
- A bachelor's degree in personnel management, public administration, psychology, or education; and three (3) years' general experience in the HR field; OR
- A Master's degree in Human Resource management or related Personnel/Human Resources field.
- Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
- SHRM Certified Senior Professional (SPHR) preferred.
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Business Analyst |
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The Business Analyst collaborates with stakeholders and team members to define solutions that achieve business objectives while contributing to a high performing product team who lives by the values and practices of an Agile-based Software as a Service (SaaS) environment. |
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■ Duties and Responsibilities |
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- Ensuring the successful delivery of quality products:
- Demonstrate knowledge of the Consumer Driven Healthcare industry
- Demonstrate knowledge of Lighthouse1 solution
- Identify and manage application and project interdependencies
- Identify potential risks and raise awareness in a timely manner
- Assumes additional responsibility without being asked
- Actively participate in daily scrums and other sprint-related meetings
- Collaborate with the team to define and estimate story cards and related tasks
- Must be self-motivated and follows through with commitments
- Excellent organizational and time-management skills
- Takes ownership of all assigned tasks and project-related assignments
- Communication and Collaboration:
- Should be comfortable with direct communication with all levels of technical and business resources
- Collaboration with other product teams to ensure design and delivery of an integrated solution
- Ability to facilitate consensus on scope, design decisions, and implementation decisions
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■ Qualifications
and Core Requirements: |
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- Experience in gathering business requirements and creating use cases
- Exposure to Agile development methodologies, particularly Scrum
- Familiar with common web and e-commerce concepts, tools and technologies
- Relies on instructions and pre-established guidelines to perform the functions of the job
- Ability to prioritize and perform multiple tasks in time-critical situations
- Possess excellent communication skills both in written and verbal form
- Ability to work in a fast-paced and dynamic environment while being highly motivated and resourceful
- Bachelor’s degree in Computer Science or equivalent education and experience in software development
- Demonstrated ability to deal with complex challenges independently and collaboratively with team members
- 3-5 years of experience in the field or in a related area
- Knowledge of commonly-used concepts, practices, and procedures within the software
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Technical Service Associate |
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As a high-energy, enthusiastic, customer-focused associate you will be responsible for providing Lighthouse1 OnDemand software application usage and troubleshooting assistance to clients over the telephone and through email communication. Prior customer support or technical support experiences in software applications, Health Care, Spending Account Administration (FSA, HSA, HRA, etc), Third Party Administration (TPA), or Banking are encouraged but not required. |
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■ Duties and Responsibilities |
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- Serves as the first point of contact for client inquiries and issues via telephone and email.
- Investigate and troubleshoot client issue to resolve them in a timely manner or escalate to the appropriate support level.
- Documents inquiry/issue process from identification through resolution via the trouble ticketing system through Siebel OnDemand.
- Ensures timely follow-up and resolution of inquiries/issues and escalates when needed to meet the client TAT (Turn Around Time) needs and expectations.
- Ensures client satisfaction through positive interaction with the client as well as comprehensive responses to the inquiries/issues.
- Identifies and escalates questions and/or problems in order to ensure a corrective action is pursued and expedited.
- Performs processes as defined through departmental policies and procedures.
- Manages additional projects as they are assigned.
- Ability to work well in a team environment.
- This position does require some evening work (until 7PM), occasional on-call time, willingness to work overtime and weekends during peak seasons.
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■ Qualifications
and Core Requirements: |
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- Excellent verbal and written communication skills
- Dynamic and positive customer relationship ability
- Highly organized and detail oriented
- Ability to respond professionally and timely to inquiries/issues
- Bachelor’s Degree in Business Administration, Computer Science, or similar
- 1-2 years of customer service or technical service experience.
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Marketing Manager |
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This position will be working with the Director of Marketing and numerous other teams including product groups, sales, partner growth managers and a wide variety of outside vendors to accomplish a marketing strategy. You will have responsibility to manage a marketing task from start to finish with minimal supervision including demand generation activities, events, website strategy, product launch materials, and other projects as assigned. |
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■ Duties and Responsibilities |
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- Manage a marketing strategy from start to finish including budget, project management and reporting on the success to executive level
- Event planning/coordination including budget, vendor management, logistics
- Website strategy/content
- Product marketing as assigned to support product launch
- Manage communications/ product and corporate messaging
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■ Core Requirements: |
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- Solid marketing and project management skills are critical, including defining and owning marketing plans and programs
- Website content/strategy
- Event and logistical strategy and project management
- Experience in working with partners is a plus, as is the ability to effectively interact with senior executives in outside organizations
- Applicants must have a demonstrated ability to work with highly abstract concepts and incomplete information yet able to use sound business judgment to provide actionable recommendations to cross function teams internally
- Excellent organization, communication, cross-group collaboration, virtual team management, and analytical skills are also required
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■ Qualifications: |
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- Bachelors degree in Marketing, Communications or Business Administration. 3-6 years of marketing/product marketing experience
- Extensive experience in all aspects of developing and maintaining marketing strategies to meet organizational objectives
- Strong project management skills
- Strong understanding of customer and market dynamics
- Proven ability to oversees all marketing, advertising and promotional staff and activities
- Technical marketing skills
- Experience with relevant software applications
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